Gogglebox TV FAQ's

Im not computer savvy. Is this product ok for beginners or do i need to be a geek?

Ou product is as easy to use as plugging it in to your TV using the supplied HDMI cable. Turning the box on, connecting to your WiFi then your good to go. The box is already setup with XBMC, add-ons and all the great apps that offer free TV and movies. We give full instructions how to setup your home network and point XBMC at your movie folder. But if you want to dig deeper and do more stuff then it will be perfect for any geeks out there.

What exactly do i get when i order?

You get a boxed item containing the android TV product, a UK power lead, HDMI lead, a micro to USB connector, instructions. The android box is pre-loaded with XBMC and many add-ons and apps.

Should i buy an android stick instead?

We looked at supplying android sticks, but the lack of connection ports and especially usb connections, weak wii signal and the fact that the remote sometimes had trouble communicating because the stick was behind the TV makes them not a good option for us.

I can buy an android box cheaper than you. Why is that?

There are many factors to look at before commiting to a box. First please look at the specification and the version of android running. Some older boxes are running Android 4 down to Android 2! The old boxes cannot be upgraded as the hardware cannot cope. To run streaming video smoothly needs the best hardware and software combo. You get that with Gogglebox TV.

What if i change my mind and dont want it?

We only want happy customers and we are sure you will love our product just like we do. But we have a returns policy. If anytme in the first 14 days you decide you do not want your Gogglebox TV just return it in the same condition as you received it complete with undamaged boxand all items and we will issue a full no quibble refund.

What TV channels can i watch?

Our box comes installed with all UK terrestrial channels on live stream as well as catch up TV from Channel 4, BBC and Channel 4..

Is it legal to watch films from the internet?

Gogglebox TV is perfectly legal, and there are many suppliers of totally free movies, shows and catch-up programming. Where we hit a grey area is if you watch or download movies and shows that you do not own. But this problem has been around since the internet began and you will need to decide what you watch just like you do on your PC/phone etc.

Can i legally rip my own DVD's and put on PC?

This again is not 100% clear. If a DVD has DRM protection then you are not supposed to rip it, but many feel that so long as you own the DVD and have it in your collection then you can make a back-up of it on your PC. There are many freee DVD rippers around to help you backup your discs and put your collection on hard drive.

Can i connect a usb stick, hard drive or sd card to Gogglebox?

You can add all of those items. If you want extra memory to store apps etc. then add a micro sd card. You can connect a usb stick or hard drive and run movies/shows or music from them.

What media files can i run?

Gogglebox TV can happily run the following media files:-

  • Video: WMV, ASF, MP4, 3GP, 3G2, M4V, AVI, MJPEG, RV10, DivX, VC-1, MPEG-2, MPEG-4, H.263, H.264
  • Audio: AAC, AAC+, eAAC+, AMR-NB, AMR-WB, QCP, MP3, WMA, WAV, MIDI, M4A
  • Picture: JPG

Can i use any other controllers than the supplied remote?

Yes you can plug in any mouse and/or keyboard both wired and wireless into the supplied USB ports, as well as any other compatible remote controllers and gamepads. The supplied remote can work and operate the box but if your typing a lot or playing certain games then you may want to use other inputs.

Can Gogglebox be set up so it turns on straight to xbmc and has movies on my hard drive showing when there is no internet?

You can set it up to boot into XBMC on start-up. You will need to connect to the internet once if you want all the movie images, info and other metadata. Then you can run this unit as a standalone XBMC movie player with no internet by plugging your hard drive into the usb port, Plus you have the option to quit out and go back to the android os and use as normal if you wish.

Can you tell me about what you can watch as like Netflix and others are subscription or can some of these be viewed? as I do not know alot about these box's. does this have tv channels?

You can run Netflix and other subscription services. You can also watch all the live free to view TV channels and also catchup TV using the pre-installed iPlayer, 4oD and ITV Player. You can also run XBMC that is pre-installed to watch any movies or shows that are on your home PC or network, and finally you can watch all the free streaming content that runs on XBMC which will give you access to thousands of movies, shows, sports and international TV channels. In short, you will never run out of things to watch.You can run Netflix and other subscription services. You can also watch all the live free to view TV channels and also catchup TV using the pre-installed iPlayer, 4oD and ITV Player. You can also run XBMC that is pre-installed to watch any movies or shows that are on your home PC or network, and finally you can watch all the free streaming content that runs on XBMC which will give you access to thousands of movies, shows, sports and international TV channels. In short, you will never run out of things to watch.

Can i run Hulu Plus, Amazon Instantand Netflix on this box?

Yes all the pay to view streaming services can be used as well as having all the free stuff right on your screen.

Is the Google Playstore and Apptoide installed?

Yes there is an icon you can click to visit the Google Playstore for apps, movies, music and shows. Plus we pre-install the apptoide market as well for free apps and games.

Is Gogglebox TV Rooted/Jailbroken/Hackable?

The unit comes factory rooted so can be modified/hacked or adapted as you wish..

Are any other connection cables, mouse, keyboard etc to surf the internet or operate your product?

Answer You can operate the unit fully with the supplied remote, however a mouse and/or keyboard will help if you plan on typing a lot and for moving the cursor around the screen. Any usb mouse/keyboard including wireless ones will work by just plugging in.

Will the product enable me to access android market ? youtube ? tunein app ?

Yes, yes and yes

Any subscription fee to be paid monthly / yearly / one-off etc ?

No subscriptions needed to run and watch TV/movies etc. unless you sign up to a paid service via the unit of course

Can I access free-to-air channels or international channels, West Africa & Middle East "free to air channels" ???

You can access thousands of worldwide TV channels using Navi-x, FilmOn and all the catch-up networks included.

Will I be able to view e-mails & internet fully on my tv ?

Yes you can visit any webpage and googlemail/hotmail/yahoo etc in full screen. You may want to use a keyboard and/or mouse if you plan writing much though.

What about support?

We offer full support by email or telephone. Your box comes with an instruction manual as well as a link to our XBMC full instructions for installing add-ons, repositories and setting things up. You can also visit our forum and read or post questions and answers as well as tips.

We hope this answers your questions, but if you need any more help or advice please contact us and we will get back to you as soon as we can.

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Gogglebox TV software